Experiments with Sleuth

Access Cognizant Exchange Online Mailbox with Outlook 2010

Access Cognizant Mailbox with Outlook 2010

When I walked into my new workplace last week with no customary laptops being doled out, it meant two things –

• Probably, no work from home (“this works both ways :-)”)
• And a question mark on Outlook sync from outside my workplace

Having known how to setup an exchange server account on Outlook, it took parts of online help and tid-bits of permutation and combination to set the ball rolling.

As for the steps, here goes –

1. Open the Mail option in Control Panel – if you’re running 64-bit, please go to Additional Options and select “View 32-bit Control Panel Items” to uncover the Mail option.

2. Click on E-mail Accounts and then click on “New” to kickstart the account creation process.

3. Select “Email Account” and proceed.

4. In the resulting screen, click on “Manually Configure Server Settings or Additional Server Types”.

5. You will now be presented with four options for your server type, select the second one – Microsoft Exchange or compatible service.

6. Enter the Exchange Server Name relevant to you. For instance, for Hyderabad users, the same is – ctsinhydsxug (You can obtain your server name from your workstation Outlook settings, it is the server name for your account sans the trailing cts.com part).

7. Enter your Employee ID in place of the User Name field.

8. Click on More Settings to setup the server name resolution.

9. Head to the Connection tab, in Exchange over Internet, select the Connect to my Exchange Mailbox using HTTP check-box.

10. Click on Exchange Proxy Settings.

11. Therein, under Connection Settings, enter the following information –
a. Against Use this URL to connect to my proxy server for Exchange field, please enter mail.cognizant.com
b. Select the Connect using SSL only check-box.
c. Select the Mutually authenticate the session when connecting with SSL check-box.
d. Enter msstd:mail.cognizant.com against the Principle Name in the proxy server box.
e. In the Exchange Proxy Settings dialog box, in the Proxy authentication settings window, in the Use this authentication when connecting to my proxy server for Exchange drop-down, select Basic Authentication.

12. Click OK. 🙂

13. Click on Check Name against your entered user name (in this case, employee id) and you will now be prompted to enter your Cognizant network password. Enter the password and press enter.

14. You will be greeted with a confirmation message of resolution of your name and exchange server and upon starting Outlook, the mails will start flowing in 😉

11 comments on “Access Cognizant Exchange Online Mailbox with Outlook 2010

  1. Hi, thank U so much for the blog.
    i did all steps as mentioned and was able to get the sign in Box , but am not able to sign in using my username and password for Chennai server. “CTSINCHNSXUG.cts.com”. Please let me know if there anything else to be taken care along with this points.

  2. @Dipraj:
    thanks a lot for this. I ve been dying to know this :).


    U have to remove the “cts.com” out of your “CTSINCHNSXUG.cts.com” and use only “CTSINCHNSXUG” as instructed. I think this should solve the prob.

    Kudos again 🙂

  3. Hey neo..
    Small correction.
    For chennai the server name is “CTSINCHNSXUV.cts.com”
    I got it working.Thanks a lot for this info..:)

  4. Hey Neo or anyone, who are using Chennai CTS mail server configuration, I am facing Issue once after CheckNames is clicked. Its not finding my account with the Password I gave.

    Please let me know, If there are any server corrections


  5. This blog helped me to configure Cognizant Outlook on my personal computer.. Use this exchange server name: ctsinchnvcasa.cts.com.. It works for Chennai users, may be for others too else you will have to take a look at your office desktop settings for server name.. Thanks for the information and good job, Dipraj.com!!

  6. I am trying to configure CTS email in Outlook 2003 on my laptop, Any suggestion on below error message

    Your Exchange Server administrator has blocked the version of outlook that you are using , Contact your administrator for assistance”

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